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FAQ's
frequently asked questions...
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Do you customise infant and toddler trainers?Absolutely! We customise AirForce 1's and Jordan 1's for all ages, ranging from size 1.5 (toddler) all the way to size 17 (adults).
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How do I order a design that's already been created?Easy, simply fill out your details as normal in the 'Create Your Custom' tab, and add in the description which design you'd like. Please state if it has already been done before, or better yet, if it has a distinctive name.
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Do you ship worldwide?Not as of yet, it's something we're working on for the foreseeable future. As of right now, we ship UK only.
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Can you customise shoes that I already have?If you’ve already got some shoes that you’d love to have customised with your own trainer design, we can do that for you! (dependent on condition). However, brand-new shoes always produce a better result. We do ask for a £15 deposit before the process begins. Deposits will not be included in the final price. You will get your deposit back once your trainer has been received by us. Contact us for a quote! Disclaimer: if we don't receive the trainers, the deposit covers the cost of materials that we will purchase to complete you design.
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What designs can I have on my custom?There really is no limit other than your imagination. If you're looking for inspiration, make sure you check out our 'Inspo' page, as well as our socials. Other than that, when filling in the details for your custom, ensure your description includes as much detail as possible!
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How long do custom trainers last?As we use a protective waterproof finish, your design won’t be damaged by weather but remember that any pair of shoes only has a finite lifespan. The more often you wear your custom trainers, the more wear and tear they’ll experience – nothing lasts forever! However, a little trainer top tip to increase the longevity of your customs, take a look at our shop for some 'Crease Protectors'.
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Is it possible to have my trainer 'touched up'?Since we use the finest materials and products, it isn't common for your trainers to be damaged. Despite this, we do understand for some people, your trainers go everywhere with you - a walk by the river, festivals, or even all around the world. So if your looking for a touch up, contact us for a quote! Disclaimer: this will include a fee, no more than £10.
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Are your trainers real and genuine?Of course! All trainers are purchased from Nike stores, meaning you can rely on us for an authentic trainer for your custom.
For more information regarding our FAQ's, if you have questions, or if you would like to make a complaint, please contact us using the details below:
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chloe.customisedchlos@gmail.com
+44 7378 815667
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